Saturday, January 29, 2011
Blog Reflection#2
Well, I already know that part of Librarian job is consisted of customer service. However, through this class, I understand that actually the majority of a Librarian is customer service, figuring out what customer really need in order to deliver it. In term of searching the web for information that we need, for an example, hotel, etc, in my opinion, the web now a day is just full of jargon. For an example, I was searching for whether or not mortgage rate will be going down any further, and all I see was website for real estate schools. Some sites have one title while the body of the sites discussed about a total new subject. In other words, internet, sometime, also has a confusing side to it.
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It's very frustrating to try to get information like you did on mortgages and get back a reply that has nothing to do with what you need.
ReplyDeleteHello, Lisa:
ReplyDeleteThe internet is full of useful information. It is also full of non-sense information. I really feel that the internet can be what you want to make of it. For financial purposes you will rarely find anything good on there, since it is better to consult someone face to face. I feel that for financial questions the internet is very limited. There are other things in which it can be very useful, but it will never replace a librarians job, since a librarian is worth many times more when compared to the internet.
Great post! See you are getting the hang of this - you are right, the Internet can be confusing, quite confusing actually. The role of the librarian is to be a gatekeeper of the RELIABLE information found on the Internet and the library resources (print and electronic) to direct the patron either how to access it, how to find/search for it, and how to utilize it!
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